Return Policy

Under the United Kingdom Consumer Contracts Regulations 2013, consumers possess a fourteen-day statutory cooling-off period to cancel an order[cite: 1]. However, strict statutory exemptions apply to the Antidote chemical ecosystem.

Under Regulation 28 of the Consumer Contracts Regulations, the statutory right to cancel a distance contract is explicitly voided for goods that are delivered sealed and are subsequently unsealed by the consumer[cite: 1]. Automotive detailing chemicals contain volatile compounds, specialized dyes, and proprietary nanotechnologies that present distinct contamination and safety risks once opened[cite: 1]. Therefore, the following strict stipulations govern our return process:

• Products may only be returned if they remain completely unopened, entirely unused, and with all tamper-evident seals fully intact[cite: 1].
• Any chemical product where the protective seal or dispensing nozzle has been breached, or which exhibits any signs of partial use, is strictly ineligible for return or refund[cite: 1].
• Sclatriax Ltd reserves the statutory right to deduct value from any issued refund if the returned goods have been handled beyond what is reasonably necessary to establish their basic nature and characteristics[cite: 1].

Furthermore, Sclatriax Ltd explicitly disclaims any corporate liability for vehicle paintwork damage, substrate degradation, or personal injury resulting from incorrect application, substrate incompatibility, or the consumer's failure to follow our exact procedural protocols[cite: 1].