Support Protocol

Shipping Protocols

Antidote executes all distribution logistics through a highly controlled, Direct-to-Consumer (D2C) pipeline[cite: 1].

Due to the potent nature of our chemical formulations, which include specialized dyes, volatile compounds, and proprietary nanotechnology[cite: 1], all bottles are rigorously inspected, capped, and delivered sealed with strict tamper-evident mechanisms[cite: 1]. This ensures absolute chemical stability and prevents contamination during transit.

Domestic UK orders are dispatched via trusted, tracked courier networks (including Evri ParcelShop integration) to ensure a secure chain of custody from our facility to your garage[cite: 4]. Should a parcel arrive with a breached seal or damaged dispensing nozzle, do not unseal the product[cite: 1]. Contact our laboratory immediately for a secure replacement protocol.

Corporate Entity

SCLATRIAX LTD (Trading as Antidote Detailing)[cite: 1]

Company Number: 15867159[cite: 1]

Izabella House Office 1, 24-26 Regent Place[cite: 1]

Birmingham, England, B1 3NJ[cite: 1]